Architectural Birdhouses Unlimited

 

 

ONLINE AND IN STORE

Thank you for shopping Architectural Birdhouses Unlimited!

If you are not entirely satisfied with your purchase, we're here to help.  You may be able to exchange or return your purchase. Depending on the issue with the products, we would ask that you contact the store before returning to ensure the highest level of customer satisfaction.

On this page you will find details about how to return or exchange your purchases made online or in stores.

Refund and Exchange Policy and Instructions

If you change your mind about the products you have purchased from us, we will refund the purchase price or exchange those products (other than gift cards) in the country in which they were purchased, subject to the following conditions :

  1. Items must be returned within 30 days of purchase with the original receipt or other proof of purchase;
  2. You must provide your name and address;
  3. The returned items must not be used and in "New" condiition in the original packaging. 
  4. Please contact us vis phone or e-mail prior to shipping a product back to us

If you request a refund, the purchase price (excluding delivery charges for online) will be refunded to you using the original payment method once we have received the returned item back and confirmed that it meets conditions 1- 4 above. You are responsible for any costs associated with returning the item to us including any currency conversion costs.

Note:

Shipping costs can only be refunded on faulty or damaged that fall under the warranty terms on the product and items that have been purchased separately. Shipping will not be refunded if there are other items listed on the invoice when a faulty or damaged item is returned.

Items purchased in store cannot be returned via Online return postage.

Damaged Items Returns

If an item is faulty, wrongly described or different from the sample shown then we will meet our legal obligations which may include refunding the purchase price and delivery charges, or providing a replacement product, provided the item is returned within a reasonable time with proof of purchase.

Please note that any additional cost incurred due to currency conversion will not be refunded, and are considered the responsibility of the customer.

RETURN INSTRUCTIONS FOR ONLINE PURCHASES

Online Returns via return post

If you wish to return or exchange an item purchased online via post, please contact our customer care team during the hours of 8:30am to 5:30pm AEST Monday to Friday (excluding public holidays) on either phone or email as below:

  •         Phone: (603) 554-8869
  •         mdescoteaux@architecturalbirdhouses.com

Please provide the following information so we can assist you as quickly as possible:

  •          Your name                     
  •          Date your order was placed, if applicable
  •          Your Sales Order Reference Number, if available
  •          Your tracking number, if available
  •          Brief description of the problem you are experiencing

Online Returns In Store 

  1. Conditions 1 - 4 of the Returns and Exchanges Policy (above) are met.
  2. You must provide the packing slip (received in the online order package).
  3. You must provide a printed copy of the receipt or invoice for the purchased item (this is emailed to you as confirmation of your purchase).
  4. You must provide identification matching the name and shipping address on the packing slip or invoice. 
  5. Purchases will only be refunded or exchanged for the amount stated on the invoice less any discounts/offers applied.